Return & Cancellation Policy

Return Policy

At Fish-On Tackle Store, we take great pride in the quality of our products and aim for total customer satisfaction. If you receive a product that is damaged during shipping, we will gladly exchange the product or issue a refund, provided that proper proof of damage is provided by the customer.

Return Eligibility Criteria:

• Returns are only accepted for products damaged during shipping.
• Customers must provide clear images and/or video of the unboxing process, clearly showing the damage to the product.
• Requests for returns must be made within 48 hours of receiving the damaged product.

Return Process:

1. Contact Us: Call Us At +918767989885 or Send an email to sales@fishontackles.in  within 48 hours of receiving the damaged product. Please include your order number and attach images and/or video showing the damage.
2. Evaluation: Our customer service team will evaluate your claim based on the provided proof of damage.
3. Return Authorization: If your claim is approved, we will provide you with a return authorization number and instructions on how to return the product.
4. Return Shipping: You are responsible for shipping the damaged product back to us. Please ensure that the product is securely packaged to prevent further damage.
5. Refund or Exchange: Once we receive the damaged product and verify the damage, we will either issue a refund or send you a replacement product, depending on your preference.

Please note that we do not accept returns for any reason other than damage during shipping. If you have any questions or concerns, please contact our customer service team at sales@fishontackles.in

 

Refund/Cancellation Policy

 

At Fish-On Tackle Store, we strive to ensure your complete satisfaction with every purchase. Please review our policy on refunds and cancellations:

 

Refunds:

- We offer refunds only for products that are damaged during shipping and if there is no replacement product in stock.

- To request a refund for a damaged product, please follow the instructions in our Return Policy.

 

Cancellations:

- Customers can only cancel orders before they are processed. Once an order is processed, it cannot be canceled.

- To cancel an order, please contact our customer service team at sales@fishontackles.in with your order number.

 

Refund/Cancellation Timelines:

- Refunds for damaged products will be processed once the damaged product is returned to us and the damage is verified.

- Cancellation requests must be made before the order is processed. Once processed, orders cannot be canceled.

 

No Refund/Cancellation Exceptions:

- We do not offer refunds or cancellations for any reason other than a damaged product without a replacement in stock.

- Once an order is processed, it cannot be canceled, even if it has not yet shipped.

 

If you have any questions or concerns about our refund/cancellation policy, please contact our customer service team at sales@fishontackles.in

FAQ
1. How long does it take for an order to arrive?

Orders are dispatched within 2-5 working days or as per the delivery date specified at the time of placing the order. Most orders are delivered within 3 to 15 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order

2. What if the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before
delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at or email us at mentioning your Order ID.

3. What if I am not available at the shipping address during the time of delivery?

A total of 3 Delivery attempts will be made to your address after which the package will be sent back to our registered office by the courier company. If the customer request re-delivery of the returned order, then the additional shipment charges have to be borne by the customer which will be duly intimated via email.